SusyQ's Promise
My name is Susy. My family cleans houses across DFW. Here is exactly what you get when you hire us, in plain words, with nothing hidden in small print at the bottom.
- No contracts
- Insured & bonded
- Same cleaner each visit
- Free re-clean guarantee
About Susy
I’m Susy, and this is genuinely a one-family operation. I own SusyQ’s Cleaning outright — there’s no franchise agreement and no regional office above me — and I’m still the one who answers the phone, quotes the job, and is very often on the crew myself. I started cleaning houses around DFW years ago because I liked the work and I liked being trusted inside someone’s home, and I built the company slowly from there, mostly on word of mouth from people who already knew me. If something about your clean needs deciding, I’m the one who decides it, and I’d rather you know that going in than find out later.
- Family-owned and personally run — not a franchise
- Susy quotes jobs and still cleans alongside the crew
- No regional office or call center between you and her
What I Promise You
I'll keep this short, because a promise that takes three pages to explain isn't much of a promise. You get the same cleaner every visit wherever I can arrange it. You get a real price before we start, and it stays the price. You get people in your home who have been background-checked, and a business that's insured and bonded. And if any room isn't right, you tell me within 24 hours and we come back and clean it again, free. No argument. No invoice. That's the whole thing. Everything below is just me explaining how each part works, in case you want to know.
- Same cleaner every visit, wherever we can manage it
- One firm price, agreed before we start
- Insured and bonded, every cleaner background-checked
- Any room re-cleaned free if you tell us within 24 hours
If a Room Isn't Right, Tell Me Within 24 Hours
Call me on 916-680-1458, or email susy@susyqcleans.com. That's my inbox, not a ticket queue with a reference number. Tell me which room and what wasn't right. That's all I need. You don't have to take photographs, you don't have to explain yourself twice, and I'm not going to ask you to prove anything. We'll come back and clean it, usually within two working days. Not a credit off next time. Not a partial refund and a discussion about whether it was really that bad. We come back and we clean it. And if we come back and it's still not right, I'll refund that cleaning in full and I won't be sour about it. I'd genuinely rather lose the money than have you tell a friend we were difficult.
- Call or email within 24 hours of your clean
- Name the room — that's all we need from you
- We re-clean it free, usually within two working days
- Still not right? Full refund on that cleaning
The Same Cleaner, Every Visit
This is the part I'm proudest of and the part that's hardest to keep. Most companies send whoever's free that morning. You never learn a name, and nobody ever learns your house. We do it the other way round, because a home gets properly clean over months, not in one visit — and that only happens when the same person keeps coming back. She learns that the dog sheds worst in March. She learns that the little one crawls on the den floor, so that floor gets extra care. She learns which window in the back bedroom goes damp in the winter and she watches the frame for mildew without being asked. I can't promise it every single time — people get sick, people take holidays. But when we have to send somebody else, you'll hear it from me first, and she'll know your house before she walks in.
- Your cleaner learns your home, your pets and your preferences
- Nobody arrives unannounced — you always know who's coming
- Cover arranged in advance, never a surprise at the door
A Real Price, and It Stays the Price
I'll give you a number before we start. Not a range. Not a "starting at" figure that grows once we're inside. If your home takes us longer than I estimated, that's my mistake to eat, not your invoice to absorb. The only time the price changes is when you ask us to do something different — and we'll tell you what it costs before we do it, not after. There's no written scope and no cancellation fee. Skip a week when family's staying. Move to monthly if money's tight. Stop altogether if we're not right for you, and do it without a phone call you're dreading. I would much rather you left honestly than stayed unhappy and quiet.
- One number, agreed up front
- We absorb our own underestimates
- Any extra is quoted before we do it
- No written scope, no notice period, no cancellation fee
Careful Hands In Your Home
Letting someone into your house is a real thing to do, especially when there are children asleep upstairs or a dog who doesn't know them yet. So: everyone who works with us is background-checked before they ever hold a key to your door. We're insured and bonded. We bring our own supplies, and we choose products that are safe around babies, children and animals, because a floor a baby crawls on is a floor a baby puts their hands in their mouth after. If you need us to go unscented for someone's asthma, say so and we will. And if something of yours breaks while we're there, you'll hear it from us first — a phone call the same day, not something you discover on Thursday. We'll make it right.
- Background-checked cleaners, every one
- Insured and bonded
- Products safe around kids, babies and pets — unscented on request
- Breakages reported by us, same day, and put right
Why I Work This Way
Because this is a family business and my name is on it. When you work for a big franchise, a bad clean is a line item. Somebody in an office three states away decides whether you get a credit, and nobody's reputation is really on the line. Here it's mine. My family lives in this area. Our customers are our neighbours, and most of our work comes from one of them mentioning us to another. That's a slow thing to build and a quick thing to break, and it only holds together if we do right by people even when doing right costs us a Saturday. So the promise isn't marketing. It's just how a business has to run when there's nowhere to hide. Thank you for letting us into your home. We don't take that lightly. — Susy
- Call Susy directly: 916-680-1458
- Email Susy directly: susy@susyqcleans.com
What our customers say
Susy and her team are wonderful. They are thorough, they are on time, and they treat our home like it is their own. We have used them for over a year and have never once been disappointed.
Kysten V.June 2022Fantastic service. They did a deep clean before we moved in and the place was spotless — baseboards, inside the oven, window tracks. Worth every penny and then some.
Conrad V.June 2022I have two dogs and a kid with allergies, so dust is a constant battle. Since SusyQ started coming every other week the house is noticeably easier to breathe in.
Susan C.May 2022Reviews from Google
5.09 Google reviews
Suzy was quick and responsive to my initial request for cleaning, and gave a very reasonable price for a deep clean. Her team was professional and courteous, and worked hard from the moment they arrived. They left very thoughtful derails, like toilet paper flowers and shaped blankets into cute things. This is a difficult season for many, and having this done is such a relief!
Jennifer Jefferson9 months ago · via GoogleI was very nervous about having someone come in to clean my home. I’ve had bad experiences in the past. With SusyQ, I was blown away with the job they did!! This team was amazing. Everything felt so joyful and judgment free. So happy to have SusyQ helping me with my home.
E Lizabeth11 months ago · via GoogleI am very pleased with the deep cleaning provided. A remodel left a lot of dust in the house and everything needed to be wiped down before we could move in. Susy's crew came in and cleaned everything in less than 3 hours. The cleaning included all the shutters on our first floor (19), and the shelves inside kitchen cabinets. I was very impressed with how easy it was to communicate with Susy, how quickly Susy could schedule the cleaning, and impressed with the speed at which her crew cleaned our home. Yes, I would call SusyQ's Cleaning again.
Fonda Mitchell2 years ago · via GoogleSusyQ’s Cleaning has been AMAZING! Our home has never been cleaner! It shines! We have 2 dogs that shed and had not done a deep clean in over a year. This team knocked it out!! Great pricing and communication, flexible scheduling, and wonderful customer service.
Allison Sheffield2 years ago · via GoogleCommon questions
What exactly counts as "not right"?
Whatever you think isn't right. If you look at a room and you're disappointed, that's enough for me. I'm not going to set a standard and then argue about whether your kitchen met it. You name the room, we come back.
Why 24 hours?
Only because a house gets lived in. After a day or two of cooking, pets and kids, it's honestly hard for anyone to tell what we missed and what happened since. Twenty-four hours keeps it simple and fair both ways. And if you're away and spot something on day three, call anyway — I'm a person, not a policy.
Does the re-clean cost me anything at all?
No. Not a call-out fee, not a part charge, nothing. We come back and clean the room and you pay nothing extra. If it's still not right after that, I refund that whole cleaning.
Do I have to sign a written scope to get the guarantee?
No. There's no written scope at all, for anything. The promise covers every clean we do — one-off deep cleans and move-outs included, not just recurring customers.
What if I just want to stop the service?
Tell us and we stop. No notice period, no fee, no final invoice that appears a month later. If you'd tell me why, I'd be grateful — it's usually how I find out what we need to fix — but you don't owe me an explanation.
Call Susy on 916-680-1458, or email susy@susyqcleans.com. You'll get a person, not a queue.